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HLTH, Operated by 99 Brands Incorporated
Last Updated: June 2026
Welcome to HLTH. These Terms of Service ("Terms") govern your access to and use of our website, online store, mobile or web application, and related services (collectively, the"Services").
The terms "we," "us," and "our" refer to HLTH, operated by 99 Brands Incorporated, a Wyoming-registered company at 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801, USA.
By accessing, browsing, or using any part of the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to all Terms, you must not access or use the Services.
By using the Services, you represent and warrant that:
If you believe your account has been compromised, you must notify us promptly at info@hlthtrack.com.
If you access or use any HLTH mobile or web application (the "App"), HLTH grants you a limited, revocable, non-exclusive, non-transferable license to install and use the App on devices you own or control, solely for your personal, non-commercial use and strictly in accordance with these Terms.
You must not:
If you download the App from Apple App Store or Google Play (each, an "App Distributor"), your use is also subject to that distributor's terms. HLTH, not the App Distributor, is responsible for the App and the Services, including product claims and legal compliance, except to the extent an App Distributor is responsible under applicable law.
HLTH products and Services, including any wellness metrics, insights, and recommendations, are intended for general wellness and informational purposes only and do not constitute medical advice, diagnosis, or treatment.
Our products and Services are not a substitute for professional medical advice, clinically approved medical devices, or emergency services, and they are not designed or intended for use in detecting, diagnosing, or monitoring medical conditions or emergencies.
Skin Sensitivity Warning: The HLTH Band is a wearable device worn directly against the skin. Some individuals may experience skin sensitivity reactions, including rashes, irritation, or allergic responses, at the wearing site. If you have sensitive skin, a skin condition, or have previously experienced skin reactions to wearable devices or metals, please consult a healthcare professional before use. If you experience any skin rash, irritation, or injury during use, discontinue use and consult a healthcare professional without delay.
Always consult a qualified healthcare professional with any questions you may have regarding your health, symptoms, or medical conditions. Never disregard professional medical advice or delay seeking it because of information obtained through the Services. If you believe you may be experiencing a medical emergency, contact your local emergency services immediately.
We strive to display product descriptions, images, and specifications as accurately as possible; however, colors and appearances may vary depending on device or screen settings, and minor variations may occur due to manufacturing updates.
We reserve the right to modify product descriptions or pricing, limit quantities, and discontinue products without prior notice. No guarantee is made that a product will exactly match displayed images.
Placing an order constitutes an offer to purchase only. Your order is not accepted, and no binding contract is formed, until we dispatch the relevant Product(s) to you. Order confirmation emails and payment receipts acknowledge receipt of your order but do not constitute acceptance.
We reserve the right to refuse, cancel, or limit orders at our sole discretion, including where:
Purchases are for personal end use only and are not authorised for commercial resale without our prior written consent.
All prices are displayed in the applicable currency based on your selected location and are subject to change without notice. Unless explicitly stated otherwise, prices do not include taxes, customs duties, import fees, or shipping costs.
We accept PayPal, Discover, American Express, Mastercard, Visa, Klarna (where available), and such other methods as may be communicated at checkout from time to time. Availability may vary by country, currency, and order value.
When you select a specific payment method, you are also agreeing to the applicable third- party processor's separate terms and privacy notices. Key processors include Shopify Payments, PayPal, and Klarna. You must comply with all such third-party terms; if you do not agree, you must choose a different payment method.
By submitting payment information, you represent and warrant that you are the lawful owner or authorised user of the payment method and that all information provided is true, accurate, and complete. Our payment processors may perform identity, fraud, or eligibility checks and may decline transactions in accordance with their own risk procedures.
If you select an installment or "buy now, pay later" option (e.g., Klarna or Shop Pay Installments), you enter into a separate credit or payment agreement directly with that provider, who is solely responsible for eligibility, repayment, and collections. We are not a party to those agreements and are not responsible for any decisions, fees, or consequences arising from your use of such services.
For UK customers, prices at checkout include VAT where applicable. For EU customers, displayed prices include VAT where required by applicable law.
For customers in other markets, we currently cover applicable import duties and customs fees at no additional cost to you. While we make every effort to ensure a seamless delivery experience, we cannot guarantee this in all cases, in exceptional circumstances beyond our control, local customs authorities may levy additional charges that are your sole responsibility. You remain responsible for ensuring that products can be legally imported into your country.
Certain Services, such as premium app features or insights, may be offered on a subscription basis with recurring fees. The applicable price, billing period, and key terms will be disclosed at the point of purchase or in the App.
Unless otherwise stated or required by law, Subscriptions will automatically renew at the end of each billing period at the then-current rate. You may cancel in accordance with the instructions in your account, in the App, or through your App Distributor's account settings.
We ship internationally. Estimated delivery times are:
Please note that shipping does not include processing time, which may take 1–3 business days. Delivery estimates are not guaranteed. Tracking details are provided via email within 48 hours of order processing
For customers outside the United Kingdom and European Union: risk of loss and title to products pass to you once the order is handed to the carrier.
Once delivery is confirmed by the carrier, responsibility passes to you. We are not liable for delays caused by customs authorities or circumstances beyond our reasonable control, except where mandatory consumer law in your jurisdiction provides otherwise.
If a package is refused, undeliverable, or returned due to customs non-compliance or address error, we reserve the right to deduct return shipping costs from any refund. You are solely responsible for ensuring products can be legally imported into your country.
Customers are solely responsible for ensuring that the shipping address provided at checkout is complete and accurate. HLTH Track is not liable for orders that are delayed, undeliverable, or lost as a result of an incorrect, incomplete, or undeliverable address entered by the customer.
In the event that a package is returned to us due to an address error made by the customer, a reshipment fee will apply before the order can be resent. HLTH Track will not issue a refund for orders that cannot be delivered due to customer-provided address errors.
If you notice an error in your shipping address after placing your order, please contact us immediately at info@hlthtrack.com. We will do our best to make corrections, however we cannot guarantee changes once an order has been dispatched.
We may modify, update, suspend, or discontinue any part of the Services at any time, with or without notice. We do not guarantee that the Services will be available at all times without interruption. We may experience hardware, software, or maintenance issues that result in delays, interruptions, or errors. HLTH will not be liable for any modification, suspension, or discontinuation of the Services, except where mandatory consumer law in your jurisdiction requires otherwise.
All content on the Services including text, graphics, logos, images, videos, software, and design elements is owned or licensed by HLTH and 99 Brands Incorporated and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise exploit any content without our prior written consent. All rights not expressly granted are reserved.
Before initiating any payment dispute, chargeback, or claim with your bank, card provider, or payment processor, you agree to contact HLTH directly and give us a reasonable opportunity to resolve the issue:
This contact requirement does not limit or waive any statutory rights you have under consumer law in your jurisdiction, including your right to seek remedies through your card provider or applicable consumer protection body.
If your payment is reversed, subject to a chargeback, or disputed, you remain responsible for any outstanding amounts owed, together with any reasonable recovery costs we incur, to the extent permitted by applicable law and payment-scheme rules.
We reserve the right to refuse future orders from customers who have initiated chargebacks without first contacting us and allowing us a reasonable opportunity to resolve the matter, except where the chargeback relates to proven fraud.
Payment-method-specific disputes (for example, a PayPal claim or Klarna dispute) will be handled through the relevant processor's dispute process in addition to any rights you have under local consumer law and our Return & Refund Policy.
We may provide access to third-party tools or services "as is" and "as available," without warranties of any kind. We are not responsible for third-party tools, services, or content and do not guarantee their availability, accuracy, or performance. Your use of third-party tools and services is entirely at your own risk and subject to the applicable third-party terms.
Our Services may contain links to third-party websites. We do not control or endorse these websites and are not responsible for their content, policies, or practices. Your interactions with third-party websites are governed by their respective terms and policies.
Our Services are hosted using a third-party ecommerce platform. Sales are made directly between you and 99 Brands Incorporated, and the platform provider is not responsible for products, transactions, or disputes arising from your purchase.
Your personal information is collected, used, and disclosed in accordance with our Privacy Policy, available at hlthtrack.com/policies/privacy-policy.
By using the Services, you consent to such processing and acknowledge that your data may be transferred and processed outside your country of residence in accordance with that policy, and in compliance with applicable data protection laws (including UK GDPR, EU GDPR, and applicable data protection legislation in other jurisdictions where we operate).
In addition to reviews, comments, and suggestions ("Feedback"), you may submit text, images, ratings, or other materials through the Services (collectively, "User Content").
You retain ownership of your User Content, but by submitting User Content or Feedback you grant us a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, transferable, and sublicensable license to use, reproduce, modify, adapt, publish, distribute, display, and otherwise exploit such content in any media for purposes including operation, improvement, and promotion of the Services.
You represent and warrant that: (a) you have all necessary rights to submit the User Content and grant the above license; (b) your User Content does not infringe any third-party rights; and (c) your User Content is not unlawful, defamatory, obscene, or otherwise objectionable. We may monitor, edit, refuse, or remove User Content at our discretion.
We reserve the right to correct errors, inaccuracies, or omissions and to cancel or adjust orders if information is inaccurate, including after an order has been submitted. Such errors may relate to product descriptions, pricing, promotions, availability, or other information on the Services.
You agree not to use the Services to:
We reserve the right to suspend or terminate access to the Services, remove User Content, and take any other actions we deem appropriate for actual or suspected violations of these Terms.
We may terminate or suspend your access to the Services at any time, with or without notice, including if we reasonably believe you have violated these Terms or applicable law. All obligations incurred prior to termination, including payment obligations and licenses granted to us, remain enforceable and will survive termination.
The Services and products are provided "as is" and "as available," without warranties of any kind, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, to the maximum extent permitted by law.
Your use of the Services and products is at your sole risk, and we do not warrant that the Services will be uninterrupted, timely, secure, accurate, or error-free.
To the maximum extent permitted by law, HLTH, 99 Brands Incorporated, and their respective officers, directors, employees, contractors, and agents shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenues, data, goodwill, or other intangible losses, arising out of or in connection with your use of, or inability to use, the Services or products.
To the maximum extent permitted by law, HLTH's and 99 Brands Incorporated's aggregate liability arising out of or relating to the Services or products will not exceed the greater of: (a) the total amount you paid to us for the products or Services that gave rise to the claim during the six (6) months immediately preceding the event giving rise to the claim, or (b) the equivalent of USD 100.
You agree to indemnify, defend, and hold harmless HLTH, 99 Brands Incorporated, and their respective officers, directors, employees, contractors, and agents from and against any claims, demands, actions, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:
If any provision of these Terms is deemed unlawful, void, or unenforceable, that provision will be deemed severed to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
These Terms, together with our Privacy Policy and Return & Refund Policy, constitute the entire agreement between you and HLTH regarding your use of the Services and supersede any prior or contemporaneous agreements or understandings.
If you are a consumer in the United Kingdom or European Union purchasing through our Services at a distance (including online), you have a statutory right to cancel your contract without giving any reason within 14 calendar days of the day after you receive the goods ("the cancellation period"). If your order consists of multiple items delivered separately, the 14-day period runs from the day after you receive the last item.
To exercise this right, you must inform us of your decision to cancel before the cancellation period expires.
You may do so by sending us any other clear written statement of your decision to cancel, by email or post:
Email: info@hlthtrack.com
Post: 99 Brands Incorporated, 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801, USA
We will acknowledge receipt of your cancellation without delay.
In addition to your statutory 14-day cancellation right, we offer an extended 30-calendar-day change-of-mind return period for eligible physical products purchased in the United Kingdom and European Union. This begins from the day after you receive your goods.
To initiate a return under this extended policy, contact us within the 30-day window by email or post (details above). Once notified, please return the item within 14 days of that notification.
This extended policy is a commercial courtesy and does not affect your statutory rights.
If you cancel within the statutory 14-day period, we will reimburse you:
The full price you paid for the product(s); and
The standard delivery charge you paid to receive the goods (we will not refund any premium or express delivery surcharge you chose; only the cost of the least expensive standard delivery option we offer).
We will process your refund within 14 days of the earlier of:
The date we receive the returned goods; or
The date you provide evidence that you have returned the goods (e.g. a tracked return receipt).
Refunds will be made to your original payment method. We may withhold the refund until we have received the goods back or you have supplied evidence of return, whichever is earlier.
For statutory 14-day cancellations, you are responsible for the direct cost of returning the goods to us, unless we have agreed otherwise or the goods are faulty or misdescribed (see Section 20.7 below).
We will not charge any other fee or penalty for cancellation within the statutory period.
We understand that examining your HLTH Band is a normal part of deciding whether to keep it. You may handle and inspect the product as you would in a physical shop. However, if you use the product beyond what is necessary to establish its nature, characteristics, and functioning, resulting in diminished value, we reserve the right to make a reasonable deduction from your refund to reflect that reduction in value.
Returned products should include the original packaging and accessories where possible.
The 14-day statutory cancellation right does not apply to:
Digital content where downloading or streaming has begun with your prior express consent and your acknowledgment that the right to cancel is thereby lost;
Goods that have been unsealed after delivery and cannot be returned for hygiene or health protection reasons (where applicable);
Goods made to your specification or clearly personalised.
Separately from the cancellation right above, your statutory rights under the Consumer Rights Act 2015 (UK) or equivalent EU legislation apply to all goods we sell. Goods must be:
Of satisfactory quality;
Fit for purpose; and
As described.
If your goods are faulty, misdescribed, or not fit for purpose, you may be entitled to a repair, replacement, or full refund, including return shipping costs at our expense. For goods found to be faulty within 30 days of delivery, you have the right to a full refund. Please contact us at info@hlthtrack.com in the first instance.
Nothing in these Terms limits your rights under the Consumer Rights Act 2015 or equivalent EU consumer legislation.
These Terms are governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of law principles.
Where required by mandatory local consumer-protection law, you may bring claims in the courts of your country of residence.
We may update or modify these Terms from time to time. The "Last Updated" date at the top indicates when these Terms were last revised. For material changes, we will make reasonable efforts to notify you (for example, by email or a prominent notice on the Services) before the changes take effect.
Your continued use of the Services after changes are posted constitutes your acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Services.
You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent. We may assign, transfer, or delegate our rights and obligations freely, including in connection with a merger, acquisition, reorganisation, or sale of assets.
For questions regarding these Terms, disputes, statutory cancellation requests, or any other matter related to the Services, please contact us:
| Trading Name | HLTH |
|---|---|
| Registered Company | 99 Brands Incorporated |
| Registered Address | 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801, USA |
| info@hlthtrack.com |
We are offering an SMS/MMS mobile messaging program (the "Program"), which you agree to use and participate in subject to these Mobile Messaging Terms and Conditions and Privacy Policy (the "Agreement"). By opting in to or participating in any of our Programs, you accept and agree to these terms and conditions, including, without limitation, your agreement to resolve any disputes with us through binding, individual-only arbitration, as detailed in the"Dispute Resolution" section below. The Program uses artificial intelligence ("AI") technology to generate personalized messages, product recommendations, and conversational responses. Some or all messages you receive through the Program may be composed, in whole or in part, by AI systems rather than human agents.
Messages you receive through the Program may be generated using artificial intelligence and machine learning technology. This means that some messages, including product recommendations, promotional offers, and conversational responses, are created by AI systems rather than written by a human. You acknowledge and agree that:
(a) AI-generated messages may contain inaccuracies. While we strive to provide helpful and accurate information, AI-generated messages may include errors regarding product details, pricing, availability, promotions, or other information. You should independently verify any product information, pricing, or promotional offers before making a purchase decision.
(b) AI responses are not professional advice. AI-generated messages do not constitute professional, legal, medical, financial, or other expert advice.
(c) Your conversations may be processed by AI. When you reply to messages or engage in conversations through the Program, your responses may be processed by AI systems to generate relevant replies. Your message content, purchase history, and browsing activity may be used by AI systems to personalize your experience.
(d) You may request human assistance. If at any time you prefer to interact with a human representative rather than an AI system, you may request human assistance by contacting us at info@hlthtrack.com.
By participating in the Program, you agree to receive recurring automated marketing mobile messages, including AI-generated content, personalized product recommendations, and conversational AI responses, at the phone number associated with your opt-in. You understand that consent is not required to make any purchase from Us. While you consent to receive messages sent using an autodialer and/or AI-generated content, the foregoing shall not be interpreted to suggest or imply that any or all of Our mobile messages are sent using an automatic telephone dialing system ("ATDS" or "autodialer"). You specifically consent to receiving messages where the content is generated, in whole or in part, by artificial intelligence systems.
If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to reply STOP to any mobile text message from Us in order to opt out of the program. You may receive an additional mobile message confirming your decision to opt- out. You understand and agree that the foregoing options are the only reasonable methods of opting out. You understand and agree that attempting to opt out by texting other words or verbally requesting one of our team members to remove you from our list is not accounted for as a reasonable means of opting out.
You acknowledge that the message frequency is various and that consent is not a condition to purchase. The program involves recurring mobile messages, and additional mobile messages may be sent periodically based on your interaction with us.
To provide you with personalized messages and recommendations through the Program, we may use information including your purchase history, browsing activity, product preferences, and prior message interactions. This information may be processed by AI systems, including third-party AI service providers, to generate relevant and personalized communications. We do not sell your personal information to third parties. Our AI service providers are contractually prohibited from using your personal information to train their general-purpose AI models.
You must have a wireless device of your own, be capable of two-way messaging, be using a participating wireless carrier, and be a wireless service subscriber with text messaging service. Not all cellular phone providers carry the necessary service to participate. Check your phone capabilities for specific text-messaging instructions.
You may not use or engage with the platform if you are under thirteen (13) years of age. If you use or engage with the platform and are between the ages of thirteen (13) and eighteen (18) years of age, you must have your parent's or legal guardian's permission to do so. By using or engaging with the platform, you acknowledge and agree that you are not under the age of thirteen (13) years, are between the ages of thirteen (13) and eighteen (18), and have your parent's or legal guardian's permission to use or engage with the platform, or are of adult age in your jurisdiction. By using or engaging with the platform, you also acknowledge and agree that you are permitted by your jurisdiction's Applicable Law to use and/or engage with the Platform.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE AND OUR SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY DAMAGES ARISING FROM OR RELATED TO: (A) INACCURACIES, ERRORS, OR OMISSIONS IN AI-GENERATED MESSAGES, INCLUDING INCORRECT PRODUCT INFORMATION, PRICING, OR AVAILABILITY; (B) ANY DECISION YOU MAKE BASED ON AI-GENERATED CONTENT; (C) ANY PRODUCT RECOMMENDATION GENERATED BY AI SYSTEMS; OR (D) THE PERFORMANCE, RELIABILITY, OR AVAILABILITY OF AI FEATURES. THE PROGRAM AND ALL AI-GENERATED CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND.
You warrant and represent to Us that you have all necessary rights, power, and authority to agree to these Terms and perform your obligations hereunder, and nothing contained in this Agreement or in the performance of such obligations will place you in breach of any other contract or obligation. The failure of either party to exercise in any respect any right provided for herein will not be deemed a waiver of any further rights hereunder. If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable. Any new features, changes, updates, or improvements of the program shall be subject to this Agreement unless explicitly stated otherwise in writing. We reserve the right to change this Agreement from time to time. Any updates to this Agreement shall be communicated to you. You acknowledge your responsibility to review this Agreement from time to time and to be aware of any such changes. By continuing to participate in the program after any such changes, you accept this Agreement, as modified.
For any questions, you can contact us for more information about the program.